Frequently Asked Questions
Everything you need to know about shopping with Tatra.ca
What is the standard shipping time for orders within Canada?
We offer standard shipping across Canada via Canada Post. Orders typically arrive within 3 to 7 business days depending on your province. Expedited shipping options are available at checkout.
What is your return and exchange policy?
We accept returns and exchanges on unworn items with original tags attached within 30 days of purchase. Please note that for hygiene reasons, intimate apparel and earrings are final sale.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.
Are your materials sustainably sourced?
At Tatra.ca, we prioritize high-quality fabrics and ethical manufacturing. We are committed to increasing our use of organic cotton and recycled materials in every seasonal collection.
Can I track my order once it has been placed?
Yes. Once your order is processed and shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.